Privacy Policy

This Privacy Policy explains how ClinEdge ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use the ClinEdge mobile application and website (https://clinedge.dev). By using our services, you agree to the practices described in this policy.

1. Scope

This policy applies to the ClinEdge app (Android / iOS) and official website.ClinEdge is intended exclusively for users aged 18 and over. We do not knowingly collect personal information from anyone under 18.

2. Information We Collect

2.1 Information You Provide

• Account data: email address, phone number, username, password (stored encrypted)
• Profile data: avatar, display name, gender, age, interest tags, bio
• Communications: text messages and images you send to other users (with your consent)
• Support requests: information you submit via email or in-app feedback

2.2 Information Collected Automatically

• Device data: model, OS version, unique device identifiers, language settings
• Log data: IP address, access times, crash logs, feature usage
• Location: coarse location only when you explicitly enable it (optional feature)

2.3 Permissions

• Camera / microphone: for video calls, only when you initiate them
• Photo library / storage: for uploading avatars and sharing images
• Notifications: for new message alerts

3. How We Use Your Information

• Provide, maintain, and improve ClinEdge's core social features
• Match and recommend users based on shared interests
• Detect and prevent fraud, abuse, and illegal activity
• Send service-related notifications (e.g., security alerts)
• Comply with legal obligations
• Marketing communications only with your consent (opt-out available anytime)

4. Sharing and Disclosure

We do not sell your personal information. We may share data only in these cases:

• Service providers: cloud hosting, analytics, and customer support partners bound by data processing agreements
• Legal requirements: valid requests from government authorities or courts
• Safety: to protect users, the public, or our rights and property
• Business transfers: merger, acquisition, or asset sale, with prior notice

5. Data Security

• Data stored in SOC 2-certified data centers
• TLS/SSL encryption in transit
• Passwords hashed with industry-standard algorithms
• Regular security audits and vulnerability assessments

6. Retention and Deletion

We retain personal data only as long as needed for the purposes described above. After account deletion, we delete or anonymize your data within 30 days, except where law requires longer retention.

To request deletion:

• In-app: Settings → Account → Delete Account
• Email: privacy@clinedge.dev

7. Your Rights

Depending on your jurisdiction (including GDPR and CCPA), you may have the right to:

• Access and correct your personal data
• Delete your personal data
• Restrict or object to certain processing
• Data portability
• Withdraw consent without affecting prior lawful processing

Contact privacy@clinedge.dev to exercise these rights. We respond within 30 days.

8. International Transfers

Your data may be processed outside your country of residence. We implement appropriate safeguards to ensure cross-border transfers comply with applicable law.

9. Cookies and Tracking

Our website uses essential cookies for basic functionality. We do not use cookies for cross-site advertising. See our Cookie Policy for details.

10. Children's Privacy

ClinEdge is not directed at users under 18. If we learn we have collected data from a minor, we will promptly delete the account and associated data. Contact privacy@clinedge.dev with any concerns.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via in-app notice or website announcement. Continued use after changes constitutes acceptance.

12. Contact Us

• Privacy inquiries: privacy@clinedge.dev
• General support: support@clinedge.dev
• Company: ClinEdge Ltd.
• Address: Hong Kong SAR, China